At the time personal information is collected or as soon as practicable thereafter, we will advise you of:

• Our details and how to contact us
• The purpose for which the information is collected (unless the reason is obvious in the circumstances)
• Details of how to access any information held about you
• The type of organisations to which we may disclose that information
• The legal and other consequences of you not providing the information (if any)

While we endeavour to collect personal information from the individual involved, in some instances we may also receive personal information about you from third parties, such as the retailer or merchant in which goods were purchased. Where we receive, (and retain) or use personal information from third parties, we will contact you and advise we hold this information.

How do we use your personal information?

Meyer may use and disclose your personal information if the disclosure is necessary to complete the services we provide or in order to supply you or your organization with goods ordered. Within Meyer, we may use and disclose your personal information for the purposes of performing our administration and other operations, including accounting and credit/referece checks, record keeping, and warranty and repair work.

We may also use your personal information for related purposes that you would reasonably expect, such as providing you with details about other goods or services offered by us, as well as any promotions or sales relating to our business that may be of interest to you. You can opt out of receiving this information at any time by notifying us.

In some cases we may disclose your personal information to third parties, but only if it is required to perform a credit/reference check or to complete the transaction you have entered into.

We may also disclose your personal information where we have sought your consent or as is otherwise allowed by law.

Transfer of Information outside ofAustralia

We will not send your personal information outside of Australia unless:

• It is necessary to complete your transaction or
• You have provided your consent or
• We believed on reasonable grounds that the organisation involved would only deal with your personal information in a similar manner to the requirements under the National Privacy Principles or
• Where otherwise allowed by the Privacy Act.

Storage and Security

Personal information is stored electronically, on paper, or both. Meyer has physical, electronic and procedural safeguards for personal information and takes reasonable steps to ensure that your information is protected. Data stored electronically is protected by both internal and external firewalls, and access to electronic records is limited by passwords. Only staff with a password have access to all information on the system and files can be designated read-only or no access.

Your personal information is stored within secure premises. Externally, the premises has several barriers to unauthorised entry including secured entry and monitored alarms. Internally, steps are taken to ensure access to personal information is limited, including filing in a locked cabinet within a secured office. Some personal information is also stored off site in a secure storage facility.

Please be aware that personal information provided by e-mail may not be secure. If you have any concerns regarding the security of your personal information when sending e-mails, please provide the information in an alternate form, such as facsimile. We may record your e-mail address if you send us e-mail.

Meyer uses secure methods to destroy or permanently de-identify your personal information as soon as the law permits, provided the information is no longer needed. Meyer will retain personal information while it is required for any of its functions, or for any other lawful purpose.

Access & Correction

In most cases, you will be able to gain access to personal information held about you by Meyer. We may provide you with this information verbally or in writing, as may be appropriate. Where we do not agree to provide you with details of personal information we will give you reasons why.

We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date. Please notify us of any changes to your personal (and business) information.

We may also use your personal information for customer service requirements, direct mail, marketing communications (via telephone, mobile, fax or email), market research, and product development purposes.

Opting Out

At any time you may opt out of receiving any communications from us (other than as required for our primary purpose or by law). Unless you opt out, your consent to receive communications from us and to the handling of your personal information as detailed above, will continue.

To opt out of receiving any further communication from Meyer Cookware Australia, simply click the Opt Out link in our email communications or contact the Customer Service Manager via the details below.

Privacy Concerns or Complaints

If you have any queries or concerns about your personal information, or would like to make a complaint, please contact our Privacy Officer for assistance.

How to Contact Us

Customer Service Manager

Reply Paid 85097

Croydon South VIC 3136

Tel: 1800 351 565