MEYER COOKWARE AUSTRALIA PTY LTD
ACN 073 818 069
At Meyer, we recognise the importance of your privacy and understand your concerns about the security of the personal information you provide to us. We comply with the National Privacy Principles ('NPP's') as contained in the Privacy Act 1988. The NPP's detail how personal information is collected, used, stored and destroyed and how an individual may gain access to personal information held about them.
Personal information, as distinct from business information, is information, or an opinion, that identifies an individual, or from which a person's identity could be ascertained.
This policy details how Meyer manages personal information, sets out some of your privacy rights in relation to personal information, and advises how you can contact us with privacy queries. Our policy is not aimed at curtailing the flow of business or business information, but simply ensuring personal information is handled in accordance with the Privacy Laws.
Collecting Personal Information about you
In the course of doing business, Meyer endeavours to collect business information only. However, the collection of personal information in some instances is unavoidable. We aim only to collect personal information that is necessary to provide the goods or to perform the services you or your organisation have contracted us to provide, and advise of the consequences if you/it chooses not to provide the information.
The type of personal information collected will depend on the goods and/or services you have asked us to provide, or may be interested in, and may include names, addresses, telephone and fax numbers and e-mail addresses.
How we collect information about you:
At the time personal information is collected or as soon as practicable thereafter, we will advise you of:
While we endeavour to collect personal information from the individual involved, in some instances we may also receive personal information about you from third parties, such as the retailer or merchant in which goods were purchased. Where we receive, (and retain) or use personal information from third parties, we will contact you and advise we hold this information.
How do we use your personal information?
Meyer may use and disclose your personal information if the disclosure is necessary to complete the services we provide or in order to supply you or your organization with goods ordered. Within Meyer, we may use and disclose your personal information for the purposes of performing our administration and other operations, including accounting and credit/referece checks, record keeping, and warranty and repair work.
We may also use your personal information for related purposes that you would reasonably expect, such as providing you with details about other goods or services offered by us, as well as any promotions or sales relating to our business that may be of interest to you. You can opt out of receiving this information at any time by notifying us.
In some cases we may disclose your personal information to third parties, but only if it is required to perform a credit/reference check or to complete the transaction you have entered into.
We may also disclose your personal information where we have sought your consent or as is otherwise allowed by law.
Transfer of Information outside ofAustralia
We will not send your personal information outside of Australia unless:
Storage and Security
Personal information is stored electronically, on paper, or both. Meyer has physical, electronic and procedural safeguards for personal information and takes reasonable steps to ensure that your information is protected. Data stored electronically is protected by both internal and external firewalls, and access to electronic records is limited by passwords. Only staff with a password have access to all information on the system and files can be designated read-only or no access.
Your personal information is stored within secure premises. Externally, the premises has several barriers to unauthorised entry including secured entry and monitored alarms. Internally, steps are taken to ensure access to personal information is limited, including filing in a locked cabinet within a secured office. Some personal information is also stored off site in a secure storage facility.
Please be aware that personal information provided by e-mail may not be secure. If you have any concerns regarding the security of your personal information when sending e-mails, please provide the information in an alternate form, such as facsimile. We may record your e-mail address if you send us e-mail.
Meyer uses secure methods to destroy or permanently de-identify your personal information as soon as the law permits, provided the information is no longer needed. Meyer will retain personal information while it is required for any of its functions, or for any other lawful purpose.
Access & Correction
In most cases, you will be able to gain access to personal information held about you by Meyer. We may provide you with this information verbally or in writing, as may be appropriate. Where we do not agree to provide you with details of personal information we will give you reasons why.
We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date. Please notify us of any changes to your personal (and business) information.
We may also use your personal information for customer service requirements, direct mail, marketing communications (via telephone, mobile, fax or email), market research, and product development purposes.
At any time you may opt out of receiving any communications from us (other than as required for our primary purpose or by law). Unless you opt out, your consent to receive communications from us and to the handling of your personal information as detailed above, will continue.
To opt out of receiving any further communication from Meyer Cookware Australia, simply click the Opt Out link in our email communications or contact the Customer Service Manager via the details below.Questions, complaints and opting back in
Privacy Concerns or Complaints
If you have any queries or concerns about your personal information, or would like to make a complaint, please contact our Privacy Officer for assistance.
How to Contact Us
Customer Service Manager
Reply Paid 85097
Croydon South VIC 3136
Tel: 1800 351 565
You can contact us at the following address:
Meyer Cookware Australia Pty Ltd
1-19 Merrindale Drive
Croydon SouthVIC, 3136
Ph: 61 3 9761 5655
Fax: 61 3 9761 5658
4 September, 2008
What's New |
About us |
|Website by Ideograph Design|