Shipping & Delivery
Please allow 10 business days after receiving your dispatch email before contacting us regarding the delivery of your order. We also recommend downloading the Australia Post tracking app to your phone for up to date information about your parcels.
Please note our time frames vary to ensure we can pick & pack with accuracy.
Information on Australia Post delivery times, tracking and service disruptions can be viewed on their website service updates page here.
Which carrier partners with Essteele.com.au?
We use Australia Post.
How much does shipping cost on Essteele.com.au?
Standard shipping
$9.95 flat rate (Australia-wide) or free for orders of $149 or more.
Express shipping
$24.95 flat rate (Australia-wide).
Can I track my order?
Yes. When our warehouse team despatch your parcel, you will be emailed a unique tracking code and link to the Australia Post eParcel portal.
Do you send products to overseas addresses?
No. At the present time we cannot send items outside of Australia.
Do you mail products to PO Box addresses?
Yes.
How will I know if you have got my order?
You will receive a confirmation email, right after you complete an order on our website.
How will I know if my order has been dispatched?
When your order is dispatched from our warehouse you will be sent an email notification to update you on the status of your order. You will also be provided with your Invoice
What if I made a mistake and want to change my order?
Once payment has been made and your order has been processed, updates to the order are not possible.
You can request to cancel your order, however this will only be possible if the Customer Service Team confirm that your order has not yet been dispatched.
Please remember, we strive to get your order out of our distribution centre within 12-48 hours of you placing your order.
To contact the Customer Service Team for a cancellation, use our enquiry form and select "request a cancellation", ensuring to include your order number and order details.
You will be contacted and advised if your order has not been dispatched and can be cancelled or not.
What if I have received a damaged product or the wrong item?
Contact our Customer Service Team using the enquiry form and they will discuss the quickest way to get your problem resolved.
If I return an item to Essteele, will I get reimbursed for shipping costs?
No, unless it is due to our mistake, your shipping costs will not be refunded.